Terms and Conditions
1. INTRODUCTION:
1.1. Devondogfield.co.uk is run and managed by PetTastic. All references in these terms and conditions relate to PetTastic.
1.2. The parties to the contract are PetTastic (which is the trading name for the service provider) referred to as “PetTastic”, “we”,”us” and “our” and the Buyer referred to as “the buyer” or “you” and identified on the order form. The “Agreement” reached between PetTastic and “the buyer” represents a legally binding Agreement.
1.3. By using this site and our booking system through Acuity scheduling you agree that you accept our full terms and conditions, as detailed below
2. BOOKING
2.1. All sessions booked and paid for are non refundable or transferable to another household. If you are unable to make a session we can postpone or move your session to another day but we must receive a minimum of 48 hours notice (you can re-schedule a session online). If you inform us less than 48hours before your session is due to start, sorry that session will be lost. At times we may be able to re-advertise that sessions and if it gets filled we can give you a credit for another day. Re-scheduling the same session can only be done a max of two times. If that session is attempted to be moved for a third time we are sorry but that session will be cancelled and lost. If you Postpone a session or receive a credit it must be taken within 90 days from the booking date.
2.2. Loyalty Package offers - Package offers are only available for those that have visited our field within the last 30 days. If it's been more than 30 days or you have not visited before you'll need to purchase a single 50 minute session first. You will need to purchase a package based on your number of dogs and the discount amount you would like to receive. Once purchased you will be given a unique code, you simply use this code to book either two or four sessions, either one at a time, or all at the same time. If paying cash on the day, these can be booked singly and will qualify for the offer.
2.3. Loyalty Package offers - all sessions must be taken within a 30 day period starting from when you purchased your package. Visitors/bookings must be from the same household to get the offer. Bookings are non transferable to another household. If you are unable to make a booking see our general terms above. You can re-schedule a session yourself online, but it must remain within the 30 day period to qualify for the offer. You must have visited our field within 30 days to qualify for our Loyalty package offer.
2.4. Winter Saver Offer - To qualify for this offer you must have visited our field within the last 6 months, If you have not visited our field within the last 6 months you will need to book a single new user session first. If you book this winter saver and it has been more than 6 months since your last visit we will alter your session to a new user and request the difference in price. At times we may offer the winter saver to all, see our booking page for latest terms.
Sessions are for Monday to Friday Bookings only and can only be taken between 13th October to 31st January 2026 (excluding special days, Christmas, bank holidays etc..)
Valid for up to 3 dogs Max, 1 vehicle included in the price. Extra charge for 2nd Vehicle
Our standard rescheduling and cancellation terms apply
If you postpone a session, receive a credit or reschedule a session it must be used by 31st January 2026
.We have the right to end this offer at any time.
2.5. Last Minute offers by voucher code: At times we may offer money off or a percentage off for last minute single sessions. These offers are for the days stipulated at the time of offer, If you use the discount code for any day that does not qualify for that offer then we have the right to claim back the discounted amount given. Any discounted session cannot be re-scheduled as these are last minute offers. If you are unable to make these sessions these are lost.
2.6. Christmas and New year special day bookings - Sessions on these days are open to all. When booking a Christmas or New year special day sessions you will also qualify for a free weekday sessions in January 2026. Free sessions are for weekdays only starting 2nd January 2026 and ending 31st January 2026. You need to message us to reserve your Free session. Sorry but any booking made for these special days are non refundable and cannot be rescheduled when within 7 days of your booked session.
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3. FIELD USE
3.1. Start Time: Field use starts on the hour, please do not drive through the entrance gate from the road if you're early, wait outside keeping to the left. When it is 5 to the hour you may proceed to the parking area as long as the previous user has vacated. Be aware, even if there is no vehicle in the parking area, the field maybe in use by our onsite guests.
3.2. Duration: Field use lasts for 50 minutes, you must vacate the field 10 to the hour and exit the parking area 5 to the hour, this gives you 5 minutes at the end to get dogs back into your car. (require a 25 minute session, please contact us.) Weekends and bank holidays are 50 minutes only.
3.3. Exiting: Your must depart from the field at 10 to the hour and vacate the car parking area 5 minutes before the next hour.
4. DOGS & XL BULLIES
4.1. Dogs - any dog showing signs of illness should not visit our field.
4.2. XL Bully breeds - We have had to make the difficult decision to no longer allow XL bully breeds. Reason; there was really not much of a demand, if fact in the last 6 months we have had only one XL bully visit, and now that we have an holiday lodge onsite managing these breeds and making sure the rules are followed has become to much of a challenge in terms of our liability insurance. We are sorry to all those who have visited in the past. Please try one of the other fields in the area. If you own an XL bully breed you'll be aware that new rules have come into force.
5. VEHICLES
5.1. Basic cost covers Parking for 1 vehicle / household, if you wished to bring a 2nd vehicle (50 minute sessions only), the charge would be £2.00 when paid in advance of your session or if you have notified us that you're bringing a second vehicle . If you just turn up with a 2nd vehicle without informing us the charge will be £4.00. Max of 2 vehicles only.
Paying for your second vehicle - This can be paid for online when you book your session or via bacs before or on the day of your session (cash too on the day). You'll need to text me to inform me of a 2nd vehicle and I shall provide you with option of how to pay. If we spot a 2nd vehicle that has not been paid for, we have the right to restrict future visits or cancel any future visit's booked. We shall always give you the opportunity to pay for the extra car first.
Due to our planning permission, all vehicles must be parked onsite, no vehicles to be parked unattended on the lane or outside our gate as this can obstruct the highway.
5.2. Visitors on foot are not allowed.
6. CHILDREN
6.1. Our field is for the exercise of dogs and not a playground for children. If we have allowed you to bring children to the field then they must not play or climb on any of the equipment, this goes for Adults to. Footballs must not be kicked at the fences or by the trees within the field.
6.2. Children must be supervised by an Adult at all times. We ask that children keep noise to a minimum so not to upset our neighbours and onsite holiday guests. Babies in prams or push chairs are fine.
6.3. Max of 3 children per visit from 1 household.
7. CHARITY EVENTS
7.1. over 16’s only.
7.2 Bookings for this event cannot be cancelled or re-scheduled to another day. If you are unable to make it, just let us know and we will donate the full 100% of the money you paid to the charity.
7,3. 1 vehicle max and up to 3 dogs max. All dog waste to be cleared up.
8. PAYMENT OPTIONS:
8.1 We accept debit/credit card payment securely online via Stripe
8.2 We accept debit/credit card payment and PayPal account payments online via PayPal.
8.3 We accept payment by cash or bank transfer
9. GENERAL
Every effort is made to ensure that the information that is contained within the website devondogfield.co.uk is correct and up to date. However errors do occur from time to time, these errors may range from pricing, product images and contents. We will endeavour to put any errors right as soon as possible. You may also find that our product range and prices may change from time to time. We can not be held responsible for any losses incurred due to these errors or changes.
10. LAW AND JURISDICTION
10.1 This Agreement will be subject to English Law and any dispute will be held in an English court of law.
10.2 The Buyer’s Statutory Rights are unaffected
11. PRIVACY POLICY:
11.1 We will at all times observe the requirements of the Data Protection Act 1998. Any personal information which we hold will be held securely in accordance with our internal security policy. We will not sell or transfer any of your personal information; the information that we hold will be for our own use or any of our other associated companies.
The type of information we may collect from you will include:-
Your name and address; your telephone number; your email address.
If requested you may receive email newsletters from PetTastic or our other associated companies; you have the right to unsubscribe to these newsletters at any time.
If you have any questions or comments regarding privacy please E-mail